Terms & Conditions

These terms and conditions govern the use of our site www.experttestinguk.com. Please read these terms carefully. By using our site you accept these terms and conditions in full and you agree to abide by them. If you disagree with any part of these terms and conditions you must not use our website. All treatments, consultations and advice are subject to these terms and conditions.


www.experttestinguk.com is operated by EXPERT TMS LIMITED. We are registered in England and Wales under the company number 11651981 and our registered offices are at Oakwood House, Taylor Business Park, Risley, Warrington, WA3 6WP. You can contact us by email enquiries@experttestinguk.com


  1. What we do

We provide private COVID Testing based on either an online enquiry form followed by telephone contact/on site unsupervised testing OR an online purchase for testing kits. Once you have paid for your COVID testing kits, they will be delivered to your chosen location or taken on site unsupervised. The tests will then be posted to the chosen laboratory. Provision of service is based on your completion of the patient information forms truthfully and honestly. You must disclose all relevant information truthfully and to the best of your knowledge.

  1. By placing an order on our website you confirm that:
  • You are at least 18 years old
  • Legally able to enter binding contracts.
  • Answering all questions truthfully and honestly

The provision of services to you is conditional on you completing all consultation forms truthfully and honestly. You must reveal and disclose all relevant information truthfully and honestly to the best of your knowledge. We cannot and are not liable for any damages which may result from a failure by you to provide and maintain complete, truthful and accurate information or a failure of you to follow advice given through the website (or any other communication) or from your failure to provide to pass on information given on the website, (or any other communication) to the appropriate services. 

All the information contained on our website is in English. You are solely responsible for ensuring that you understand the processes to obtain a COVID test and the legal responsibilities required pre and post travel. Guidance for the use of COVID tests for international travel can be found on the government website. These guidelines are subject to change, so it is your responsibility to ensure you have read and understand the latest up to date guidance before you purchase products from our website. You must speak to a member of Expert Testing UK staff if you do not
fully understand the advice or information given to you on our website. 

You must carefully read all product packaging and labels prior to use.

  1. How we use your information

Any information you supply to us will be used to provide our services to you or to provide you with relevant information about treatments or services. We may also provide information on products or services which may be of interest to you or to inform you of any changes to our terms and conditions and privacy policy.

  1. Who we share your information with

We will not share information about you to any other party except in the following cases:

We need to supply information to a third party to provide our service to you such as Royal Mail/DHL/Laboratory/Public Health England. In the event of this happening, we will only supply the minimum amount of information required to complete this service.

We are legally obliged to disclose your information to another party by court or police.

Fraud prevention agencies to minimise the risk of fraud.

If we or most of our assets are taken over by a third party we may transfer data.


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

For reasons of safety, we do not allow products to be returned once they have left the premises. The company are not able to use returned products. If you have unwanted products, please take it to a local pharmacy for safe disposal.

  1. The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website

We will send you an order confirmation email within 30 minutes of purchase. Please ensure your email address is input correctly before submitting.

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it.

  1. Your order may be refused for one of the following reasons:
  • Our staff are unable to issue a product based on the information you provide
  • We are unable to obtain authorisation for your payment
  • We have identified a pricing or product description error in a product you have ordered
  • A requested item is out of stock or unavailable


Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.


We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

  1. The material displayed on our website is provided without any guarantees, conditions, or warranties as to its accuracy.
  2. Subject to clause 6.4, if in delivering our Services to you we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Services.
  3. Subject to clause 6.4 below, to the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website and Services, any websites linked to it and any materials posted on it, including, without limitation any liability for:

Loss of income or revenue.

Loss of business.

Loss of profits or contracts.

Loss of anticipated savings.

Loss of data.

Loss of goodwill.

Wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

        D. Nothing in these terms and conditions limit our liability for:

Death or personal injury arising from our negligence.

Fraudulent misrepresentation or misrepresentation as to a fundamental matter

Orany other liability which cannot be excluded or limited under applicable law.

  1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it in any way whatsoever, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  2. You must not establish a link from any website that is not owned by you.
  3. Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice.
  4. If you wish to make any use of material on our website other than that set out above, please address your request to enquiries@experttestinguk.com


Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

  1. The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
  2. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


These terms of use and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of our website and the Services made available on it.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our website.


If you have any concerns about material which appears on our website or concerns with regards to our Services, please contact enquiries@experttestinguk.com

  1. We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely.
  2. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material although we endeavour to update materials regularly.


Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

  1. You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
  2. You must not attempt to gain unauthorised access to our site, the server on which our website is stored or any server, computer or database connected to our site.
  3. By breaching this clause 10, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
  4. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

  1. Cancelled Orders

Refunds can only be provided before a test kit has been shipped, however an admin fee of £20 for PCR tests and £5 for Lateral Flow tests (Up to the value of £20) will still apply for cancelled orders. Orders are shipped at 13:00 on the day of purchase or 13:00 the following day if ordered after 13:00. Therefore, any orders cancelled after these time frames will not be eligible for a refund. Onsite orders can only be cancelled by the customer if a locator reference has not been issued, for all cancelled onsite orders, an admin fee of £5 per test will apply. Please note for all onsite cancelations an email must be sent to enquiries@001expertcovidtestinguk.com within 30 days of purchase to request cancelation, any orders cancelled after 30 days will not be eligible for a refund. Orders will NOT automatically be cancelled if government guidelines change, to cancel any orders the process above must be followed.

  1. Change of travel details

We appreciate the guidelines for mandatory testing are changing frequently. If you require your details of travel to be changed please contact our team and we will endeavour to action this as soon as practicable.

  1. Delayed Delivery

Where delivery is charged, we will refund the cost of delivery where the delivery time exceeds 5 business days for England and 7 business days for the rest of the UK. We accept no liability for circumstances whereby delay is due to non-acceptance on attempted delivery.

  1. Delayed Results

We will refund the cost of the testing for any results outside of the allotted time frame (72 hours from the time the laboratory receives your test).We shall not be liable to you for any damages, costs or losses in excess of the cost of the products paid by you to us. We accept no liability for Royal Mail delays in tests reaching the laboratory or Royal Mails failure to deliver products to you out side of our stated time frames.

  1. Lost/Damaged packages

No refunds are provided for lost or damaged packages. However, we will send replacement test kits where evidence of damage is provided.

  1. Locator Reference Numbers / Purchase Receipts  

We accept no responsibility for information that is entered incorrectly by the customer on our website. If you do not receive a receipt of purchase within 30 minutes of purchase, please contact the team and this will be investigated. It is the customers responsibility to ensure the information and details they provide are correct before submitting the online purchase forms.